PAC Code Request Email Received - I Didnt Request the PAC Code ???!

Paul Stevo · 2025-03-12T16:03:48+00:00

This morning I received an email from ID Mobile telling me my PAC Code request had been received. I hadn’t requested a PAC. I contacted the Customer Service team over LIVE CHAT, to be told that i could ignore the request as the email was sent in error. When i pressed the Rep to confirm that no one had requested a PAC Code they then asked me if i had requested a replacement SIM any time this week. I told them that i hadn’t requested a SIM and that my phone was no longer making/taking calls or able to access the internet. The Rep again confirmed there was no PAC code request but they would block my SIM and raise a complaint on my behalf. They also asked me to setup a password for my account for future security. As my SIM card was now blocked I would need to go to a local Curry to get a replacement SIM (at no cost). This i have done and once activated i should be back online again in about an hour. Apparently i will be notified via email when the complaint has been raised with a complaint ref no. Im not clear how someone can request a PAC Code for a transfer without confirming their identity??Im not confident that this will not happen again.

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