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PAC code switch error

S
Community Member

Hi,

I am trying to submit the details of my transaction ns PAC code on the switch page and get an error.

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

 

Can someone please help!

 

Thanks

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • March 14, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@somrd  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2219 replies
    • March 16, 2025

    Hello ​@somrd 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you have experienced issues whilst attempting to port in your number. 

    Do you still require assistance with this? 

     

    Thanks, 

     

    Natalie 

    Reply.


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