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pac code wont work

  • September 26, 2024
  • 3 replies
  • 42 views

Lynn Brewer
New
 Contributor

Ordered a SIM card last Thursday gave PAC code and arranged for changed over date for today. On Friday received a text message saying but been successful so I ordered another SIM on my account and received the SIM on Saturday. Entered the package code I had received from Vodafone which was the one I had received when ordering the original card and now just says if given code change over will go ahead. The date has passed and I'd saying there's an issue with Vodafones PAC code and Vodafone are saying problem with I. Please help

3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • October 1, 2024

Hi @Lynn Brewer,

Welcome to the Community!

Have you contacted our Live Chat Team regarding this?

I would getting in touch with the team for this to be looked into.

Kash


Lynn Brewer
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • October 1, 2024

Thanks after 2 live chats managed to finally get it changed over after 2 weeks. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 5, 2024

Hi @Lynn Brewer 

 

Glad to hear the team could assist with this.

 

Tom