So My number should have transferred a couple of days ago. The agent sorted this out for me, prior to receiving my phone. I think something has been actioned as when I request a new PAC code O2 tells me there is a problem and cannot provide one. My old number is still active.Sadly customer service is saturated and the AI is of no use. Is there anything I can try (other than restarts) until I turn to CS? It’s frustrating that I need two phones for text mssgs!

So My number should have transferred a couple of days ago. The agent sorted this out for me, prior to receiving my phone.When did you place the order for the phone, was it during any of these dates?Order placedDay of deliveryMonday 23rd December before 8pmTuesday 24th DecemberTuesday 24th December before 8pmFriday 27th DecemberWednesday 25th December before 8pmThursday 26th December before 4pmFriday 27th December before 8pmTuesday 31st DecemberSaturday 28th December before 8pmSunday 29th December before 8pmMonday 30th December before 8pmBecause if it was during any of those dates above then this comes in to playGive us your PAC or STAC bySwitching DateFriday 27th DecemberMonday 23rd December before 5:30pmTuesday 24th December before 5:30pmMonday 30th DecemberWednesday 25th December before 5:30pmThursday 26th December before 5:30pmFriday 27th December before 5:30pmSaturday 28th December before 5:30pmThursday 2nd JanuarySunday 29th December before 5:30pmMonday 30th December before 5:30pmThis may explain why the old SIM shows the number as active (though some networks can still show the old SIM as active even 24 hours after the service terminated and this is nothing to do with Christmas etc)

Ah that would explain it hten! Thank you!

PAC not carried over | iD Mobile Community

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