No matter how many times I try switching my old number to ID I am greeted with the same error saying it couldn't process my PAC. It's definitely right so I don't know what the issue is, been trying for ages to fix this now so any help is appreciated
Solved
PAC not switching to ID
Best answer by andewhite
Rhysleach wrote:
The text message was from ID confirming my switch would happen on a previous date, however I didn't get a message from EE (old provider) that my PAC code had been submitted so I guess something had gone wrong. The code is still in its validity period
If your EE SIM card is still working, then iD Mobile have not begun working on your switch,
Have you contacted iD customer service for assistance?
You can get in-touch at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.
+24Hey there
Please ensure you’re using the transaction code beginning with “4” within you welcome to iD email from us.
If you don’t have this, or this doesn’t work, please let us know.
Thanks,
Tyler
Hey Tyler. Thanks for replying, i am using a transaction code beginning with 4, it lets me select the transfer date and I even get the text that the switch will happen, but it never does.
+26Rhysleach wrote:
No matter how many times I try switching my old number to ID I am greeted with the same error saying it couldn't process my PAC. It's definitely right so I don't know what the issue is, been trying for ages to fix this now so any help is appreciated
A PAC is single use only, and can only be used during the PAC validity period,
Was the text message about your switch from your old service provider, or iD Mobile?
The text message was from ID confirming my switch would happen on a previous date, however I didn't get a message from EE (old provider) that my PAC code had been submitted so I guess something had gone wrong. The code is still in its validity period
+26Rhysleach wrote:
The text message was from ID confirming my switch would happen on a previous date, however I didn't get a message from EE (old provider) that my PAC code had been submitted so I guess something had gone wrong. The code is still in its validity period
If your EE SIM card is still working, then iD Mobile have not begun working on your switch,
Have you contacted iD customer service for assistance?
You can get in-touch at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.