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PAC Number Switch Issue

  • October 23, 2024
  • 2 replies
  • 99 views

I am having an issue switching my phone number from my old provider to ID. 

The website threw an error after I enter my PAC Number originally, however I received a text indicating the switch would happen yesterday, so I trusted it to occur, which it did not. 

I now have no way to contact you for support, as your chat bot isn’t helpful in this scenario, and wont let me speak to a human.

I’ve also had issues creating this query on the forum adding to the frustration.

Any support would be much appreciated!

 

 

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12470 replies
  • October 23, 2024

Try telling the 24/7 chatbot you want to “talk to a person”, @AlexWilliams1995

The iD customer advisers work until 8pm on weekdays. 

🍀


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  • iD Mobile Employee
  • 2311 replies
  • October 24, 2024

Hello @AlexWilliams1995 

 

Welcome and thank you for posting. 

 

We are very sorry to hear you are experiencing issues when attempting to port your number over. 

When entering the details, are you providing the correct transaction code sent to you via email? This usually begins with a 4. 

 

If you still require assistance, please let us know and we will be happy to send a private message. 

 

Thanks, 

 

Nat