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pac number switch over

Terry Baker
Community Member

I have filled out a form when I purchased phone to swap my existing number over on 13th of this month will it swap from midnight?

4 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • June 12, 2024

Okay @Terry Baker, your number will be transferred on the switch date you selected, sometime between 8am - 10pm.

You’ll know iD Mobile have started working on your port, when your old provider’s SIM card becomes inactive.

Unfortunately, UK mobile number transfers don't happen immediately. When I switched over to iD, the number I wanted to keep stopped working around 11am, but my port wasn’t finished until ~3pm. 

 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • June 27, 2024

Hi @Terry Baker 

 

Number transfers take place between 8am and 10pm on the date they’re scheduled.

 

Tom

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Richard Kirk
New
 Contributor
  • Richard Kirk
  • New
 Contributor
  • 1 reply
  • November 19, 2024

My number has still not changed over, it was dated to change on the 15th. I have turned on and off multiple times and it still has not transferred 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8192 replies
  • November 19, 2024

Hi ​@Richard Kirk,

Welcome to the Community!

If your number port hasn’t processed on the date it was supposed to I would advise contacting our Live Chat Team.

https://www.idmobile.co.uk/live-chat

The team can check it out and escalate it if required.

 

Kash

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