We submitted a valid PAC which is valid for a further 4 full days, however we get the following message “Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.”
We understand a switch should typically take 1 working day. There are a full 3 working days available to switch, so why are you not able to accept the switch request?
We anticipate that all possible switch routes have been exhausted, therefore we simply need ID to promptly apply the PAC and complete the switch.
We requested a new PAC via 65075 however the same PAC is provided on the basis it is still valid. There does not appear to be an option to request an entirely new PAC.
If we wait for the PAC to expire in order to request an entirely new PAC, we will enter the new monthly billing cycle for our existing provider, meaning a full month will be paid with no option for a refund.