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Pay Monthly to SiM only not kept number

  • August 16, 2025
  • 2 replies
  • 128 views
joobers50
New Contributor

Upgraded from pay monthly to sim only but my wife’s number has changed but we want her old number

Best answer by Decembersangel72

Hi ​@joobers50 

Did you change the plan by via your account?

‘If you're upgrading your existing iD Mobile plan to a SIM-only plan, your number should be retained automatically, as long as you do it through the "Upgrades" section on the iD Mobile website or app, or by contacting their sales team.’

If the option to upgrade to a SIM only plan is not available via the instructions above, then this means that you have probably purchased a new plan and hence why there is a new number and you will now be paying for BOTH plans, so effectively you have two iD plans. 
 



It also means that the original plan/number is still active and can be upgraded through the account linked to it:-



If you did upgrade via the account and a different number is still showing, your best option is to contact the Live Chat:-

https://www.idmobile.co.uk/help-and-support
Type ‘talk to a person’ in the dialogue box to connect to an adviser.

Hope this helps x




 

Joobers

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@joobers50 

    Did you change the plan by via your account?

    ‘If you're upgrading your existing iD Mobile plan to a SIM-only plan, your number should be retained automatically, as long as you do it through the "Upgrades" section on the iD Mobile website or app, or by contacting their sales team.’

    If the option to upgrade to a SIM only plan is not available via the instructions above, then this means that you have probably purchased a new plan and hence why there is a new number and you will now be paying for BOTH plans, so effectively you have two iD plans. 
     



    It also means that the original plan/number is still active and can be upgraded through the account linked to it:-



    If you did upgrade via the account and a different number is still showing, your best option is to contact the Live Chat:-

    https://www.idmobile.co.uk/help-and-support
    Type ‘talk to a person’ in the dialogue box to connect to an adviser.

    Hope this helps x




     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@joobers50 

     

    I’d recommend the above from ​@Decembersangel72 here, it sounds like you may not have upgraded but instead purchased a new plan.

     

    Thanks for the help here ​@Decembersangel72.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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