I pay via the app when payment is due , once paid I try to set the direct debit up but says I have to make payment when I have done so?
I have called up and got a lady to set one up , to realize nothing came out on the 18th.
Still shows I haven't paid the bill and phone have been turned off? Nothing outstanding can someone help
Best answer by Lauren K
Hi
If payment has been made, it’s also possible that your account will need to manually be unbarred by a member of the team.
Are you able to confirm if you’re still having an issue with this? If so, we’ll be happy to send you a PM to resolve.
-Lauren
+22Hi there
I’d suggest their live chat. iD’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(start the chat with talk to person to speed things up)
Regarding the app, go to apps, find the iD app, click on it and clear the cache, then open it again, does it now work?
+19Hi
If payment has been made, it’s also possible that your account will need to manually be unbarred by a member of the team.
Are you able to confirm if you’re still having an issue with this? If so, we’ll be happy to send you a PM to resolve.
-Lauren
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