Question

Personal details not recognised

  • 13 June 2024
  • 1 reply
  • 27 views

I need to order a new sim but ID mobile doesn’t recognise my person details ie phone, email and DOB. How to I access my account? 


1 reply

Userlevel 7
Badge +6

Hi @Christina Ruprecht 

 

Are you trying to order a replacement SIM card or a new plan/order?

 

Does it give this error when registering to the app?

 

Tom

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