I need to order a new sim but ID mobile doesn’t recognise my person details ie phone, email and DOB. How to I access my account?
Solved
Personal details not recognised
Best answer by Tom B
Are you trying to order a replacement SIM card or a new plan/order?
Does it give this error when registering to the app?
Tom
This topic has been closed for replies.
+25
Are you trying to order a replacement SIM card or a new plan/order?
Does it give this error when registering to the app?
Tom
I am trying to log in using telephone number, name, dob and it says not recognizing my details, but they are correct. There isn’t anywhere that I can reset, pls help I want to increase the data on my SIM only
+24Hey there
Have you registered for the app/website since it’s new release in April?
If so, please contact our live-chat, who should be able to help you in logging in, or resetting your account:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.