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I have a 4g Huawei y5 and cannot make or receive calls. Please help. 

Best answer by Tom

Hi @Rasusasa 

 

I’d recommend the following;

 

https://community.idmobile.co.uk/3g-200/3g-was-switched-off-in-my-area-and-i-can-t-make-calls-what-should-i-do-60533

 

However, it’s worth noting that the Huawei Y5 is not an officially supported device on iD Mobile, you may experience issues with it.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom

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Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • October 4, 2024

Hi @Rasusasa 

 

I’d recommend the following;

 

 

However, it’s worth noting that the Huawei Y5 is not an officially supported device on iD Mobile, you may experience issues with it.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom


  • New
 Contributor
  • October 5, 2024

Hi Tom.

I decided to upgrade my phone after seeing your reply.

Many thanks, all good now.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • October 9, 2024

Hi @Rasusasa 

 

Glad to hear that’s helped, enjoy the new phone.

 

Tom


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