To Whom It May Concern, I recently asked for 2 fraudulent activities to be investigated on my account, quoting both crime incident numbers and I was advised that they would be investigated and someone would get back to me, this was on 13th December and there has been no attempt from ID Mobile to contact me.As my bank account was successfully hacked on the first occasion and an attempt was made on the second occasion, I no longer have any faith in ID Mobile’s security and I want to leave with immediate effect, without occurring any charges. I’ve given you the courtesy, for almost 4 weeks, to reply to me but you haven’t even acknowledged my complaint, which is totally unacceptable and I no longer want to be part of a community that doesn’t even care enough about their customers to reply to them regarding such a serious issue. I look forward to your immediate reply and confirmation that you will close my account without any charges!Yours faithfully Margaret Keane

Hey there @Margaret Keane, we’re very sorry to hear that.When you raise a fraud attempt with ourselves, and it’s raised to our fraud team, it takes up-to 30-working days for them to investigate the fraud, and to get back in touch with you directly.Therefore, if you contacted us on 13/12/24, then this would still be within the correct time-frame.If you wish to chase an update on your fraud investigation, then I’d recommend contacting our live-chat ASAP to request an update for you:https://www.idmobile.co.uk/live-chatWe completely appreciate your frustrations and worries here Margaret, however, fraud investigations do take time, and our team will be working to resolve this for you ASAP.Thanks,Tyler

Phone hacked twice and fraudulent activity in my bank

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