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Phone keeps changing my number.

  • November 9, 2024
  • 1 reply
  • 188 views

So I’ve been with Id about 3 ish months now. Had real trouble changing my phone number over. Jumped through a lot of hoops to get it working. 
Then about 2 weeks ago my phone changed the number back to the ID number and not my actual number. iMessage won’t work. I’ve tried doing all the things I had to last time. Settings> phone> inputting correct number. But it won’t take, or save it. I’ve tried hard resets. Turning all iMessage etc off and on again. Nothing is working and I’m expecting calls from jobs I’ve applied to. Can someone please help me? 

Best answer by Tom

Hi @Ginnypig3000 

 

Your number has definitely transferred over to iD Mobile, correct?

 

I could only recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • November 9, 2024

Hi @Ginnypig3000 

 

Your number has definitely transferred over to iD Mobile, correct?

 

I could only recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom