Hi @Philipsalt 

Sorry to hear this, does this happen everywhere or just in certain areas?

Please could you let us know the postcode(s) where this happens?

Tom

I live in ch35ul which is Chester city centre ish but it constantly happens all over it very annoying every time I need to call someone its not working and Sod’s Law when people call me it’s answer phone.  I wouldn’t have changed over if I’d known. Is there any reason for such poor service. ?????

Hi @Philipsalt,

Welcome to the Community!

I can’t see any issues in the area. 

Please can you advise if you have tested the SIM in a different handset?

It may also be worth us sending out a replacement SIM in case the SIM is faulty.

Kash

Hi, my phone is currently displaying ‘emergency calls only’.

I have only had my phone for 7 days, so its not a great start. 

Can I have an update on why this is happening - Post code ML7 4YT

Hey there @TerryD, we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact us via live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler