I’ve paid my bill twice on accident and my internet and calls is still not working help me
Page 1 / 1
Hey there
When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).
We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:
https://www.idmobile.co.uk/live-chat
In terms of paying twice, you can either leave that on your account as credit towards your next bill(s), or contact us for a refund.
Thank you,
Tyler
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.