phone not working paid bill twice | iD Mobile Community
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phone not working paid bill twice

  • June 21, 2024
  • 1 reply
  • 39 views

Brandon Lee Baxter
Community Member

I’ve paid my bill twice on accident and my internet and calls is still not working help me 

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 25, 2024

Hey there @Brandon Lee Baxter , welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

In terms of paying twice, you can either leave that on your account as credit towards your next bill(s), or contact us for a refund.

 

Thank you,

Tyler