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Hi

I an due to transfer over to iD mobile today from 3.

My 3 sim stopped working about 3 hours ago.  I’ve put the iD sim in my phone but it is showing the number that came with the sim card and not my number I want to transfer over. 

It’s also letting me use mobile date & whatsapp.  Is this normal? Will my number be transfered over at some point today? 

Many thanks

Unfortunately, number transfers aren’t immediate @cazsmet1. 

When I switched to iD Mobile, there was around 5-hours of no service, from when my old provider’s SIM card stopped working, and before the number I was keeping started working with my iD SIM card.

My suggestion would be:

  • Leave the handset with the iD SIM card turned OFF.
  • Turn it on every 45-minutes, and check if the number transfer has finished.
  • If not transferred, turn handset OFF, then wait 45-minutes before checking again.
  • Etcetera, etcetera.

 

Thanks for your reply.  Its just this minute switched over.  I just need to be a bit more patient 😁

Okay @cazsmet1, my switch to iD was also completed around 3pm as I recall. 

Hi @cazsmet1,

Welcome to the Community!

Glad to hear that it has been sorted.

Please let us know if you require further assistance.

 

Kash

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