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phone number issue

  • November 23, 2024
  • 2 replies
  • 714 views

Charlotte Clinch
Community Member

Hi there, my phone number hasn’t been updated when I changed contracts, even though I followed instructions at the time. I sometimes get messages to the right number and I receive calls but I cannot text

Best answer by Daz_S

Hi there ​@Charlotte Clinch 

This tends to happen when you put the iD SIM in too soon (before the port has been updated) and the phone retains the provisional number allocated on the new SIM.

However, reading this may correct this:

https://community.idmobile.co.uk/switching-to-id-pac-stac-132/why-does-the-wrong-number-show-when-i-make-calls-or-text-D32301?tid=32301

 

This topic has been closed for replies.

2 replies

Daz_S
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Contributor
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  • Platinum 
Contributor
  • Answer
  • November 23, 2024

Hi there ​@Charlotte Clinch 

This tends to happen when you put the iD SIM in too soon (before the port has been updated) and the phone retains the provisional number allocated on the new SIM.

However, reading this may correct this:

https://community.idmobile.co.uk/switching-to-id-pac-stac-132/why-does-the-wrong-number-show-when-i-make-calls-or-text-D32301?tid=32301

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • November 25, 2024

Hi ​@Charlotte Clinch 

 

I’d recommend the exact same as above, thanks for the help on this ​@Daz_S.

 

Tom