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phone number not transferred correctly plus replacement sim not working

  • November 12, 2024
  • 5 replies
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my phone number has not been carried over properly to my new phone, some people still get a txt from my original number some people receive a txt from a different number

  i moved to id at the end of sept and bought a google pixel 8, i chatted with someone about the problem and they sent me a replacement sim and said it would be linked to my original number however when i’ve used the new sim it just says emergency calls only

Best answer by andewhite

tammyg wrote:

my phone number has not been carried over properly to my new phone, some people still get a txt from my original number some people receive a txt from a different number

  i moved to id at the end of sept and bought a google pixel 8, i chatted with someone about the problem and they sent me a replacement sim and said it would be linked to my original number however when i’ve used the new sim it just says emergency calls only
 

Have you activated the replacement SIM you received from iD, @tammyg

Replacement iD SIM cards must be activated online, in order to be linked to your iD account and provisioned with your iD Mobile network services.

This community article might help.

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5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4228 replies
  • November 12, 2024

Hey there @tammyg, welcome to Community!

 

What phone do you have please?

 

Thanks,

Tyler


  • Author
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  • November 12, 2024

Hi Tyler,

               thank you for replying, it’s a google pixel 8 


andewhite
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  • Answer
  • November 12, 2024
tammyg wrote:

my phone number has not been carried over properly to my new phone, some people still get a txt from my original number some people receive a txt from a different number

  i moved to id at the end of sept and bought a google pixel 8, i chatted with someone about the problem and they sent me a replacement sim and said it would be linked to my original number however when i’ve used the new sim it just says emergency calls only
 

Have you activated the replacement SIM you received from iD, @tammyg

Replacement iD SIM cards must be activated online, in order to be linked to your iD account and provisioned with your iD Mobile network services.

This community article might help.


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  • November 13, 2024

Thank you! all sorted :-)


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 14, 2024

Hi @tammyg,

I’m glad to hear that this is resolved.

If you require further assistance, please get back to us.

 

Kash