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Phone Number Reverted back to ID mobile number

A
New
 Contributor

I started a contract with ID mobile about 6 weeks ago and used a PAC code to transfer my old number. Yesterday, my number reverted back to the original ID mobile number I was assigned. Please could you change my number back to the number I requested. 

    5 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 285 replies
    • March 26, 2025

    ​@aliceengland93  When did your original PAC transfer happen roughly and now it's reverted back to IDMobile number orginal issued to you on sign up.

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    A
    New
 Contributor
    • aliceengland93
    • Author
    • New
 Contributor
    • 1 reply
    • March 26, 2025

    It was actually 3 weeks ago that I changed the number over. 

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 285 replies
    • March 26, 2025

    ​@aliceengland93 I've escalated this problem for you to IDMobile staff.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
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      aliceengland93
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 26, 2025

    Hey there ​@aliceengland93, sorry to hear that.

     

    Your contract shouldn’t just revert back to your old iD number.

     

    Do you mean it’s changed back in your settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1818 replies
    • March 26, 2025

    ​@aliceengland93 -

    Just to follow up to ​@Tyler’s point, and for your reassurance, on our system your number is ending in 789. So whatever issues you’re experiencing will be down to device settings. Hope to hear back from you soon. Thanks!

    iD Community Manager

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