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Phone Number Reverted back to ID mobile number

  • March 26, 2025
  • 5 replies
  • 120 views
A
New Contributor

I started a contract with ID mobile about 6 weeks ago and used a PAC code to transfer my old number. Yesterday, my number reverted back to the original ID mobile number I was assigned. Please could you change my number back to the number I requested. 

Best answer by Matthew T

​@aliceengland93 -

Just to follow up to ​@Tyler’s point, and for your reassurance, on our system your number is ending in 789. So whatever issues you’re experiencing will be down to device settings. Hope to hear back from you soon. Thanks!

    5 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • March 26, 2025

    ​@aliceengland93  When did your original PAC transfer happen roughly and now it's reverted back to IDMobile number orginal issued to you on sign up.

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    A
    New Contributor
    • aliceengland93
    • Author
    • New Contributor
    • March 26, 2025

    It was actually 3 weeks ago that I changed the number over. 

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • March 26, 2025

    ​@aliceengland93 I've escalated this problem for you to IDMobile staff.

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 26, 2025

      Hey there ​@aliceengland93, sorry to hear that.

       

      Your contract shouldn’t just revert back to your old iD number.

       

      Do you mean it’s changed back in your settings?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Matthew T
      iD Mobile Employee
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      • Matthew T
      • iD Mobile Employee
      • Answer
      • March 26, 2025

      ​@aliceengland93 -

      Just to follow up to ​@Tyler’s point, and for your reassurance, on our system your number is ending in 789. So whatever issues you’re experiencing will be down to device settings. Hope to hear back from you soon. Thanks!

      iD Community Manager

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