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Phone number switch still not happened

  • 20 September 2024
  • 1 reply
  • 47 views

I have been in contact with customer service for the last three evenings trying to get my phone number switched. So the switch was meant to be Tuesday and nothing. I contacted support via the online chat on Wednesday and they said they were putting a service request in for the change. Then Thursday I again contact the customer service chat and I am now told I should expect a response from technical support in 24 to 48 hours from the original ticket on Wednesday. It’s now Friday and I have no update and still without my original number. 

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 24, 2024

Hi @Oliviamorris 

 

I’m sorry to hear this, if you’re already in touch with the team, we’d recommend continuing with them.

 

Tom