Skip to main content

Phone number switch still not happened

  • September 20, 2024
  • 1 reply
  • 64 views
O
Community Member

I have been in contact with customer service for the last three evenings trying to get my phone number switched. So the switch was meant to be Tuesday and nothing. I contacted support via the online chat on Wednesday and they said they were putting a service request in for the change. Then Thursday I again contact the customer service chat and I am now told I should expect a response from technical support in 24 to 48 hours from the original ticket on Wednesday. It’s now Friday and I have no update and still without my original number. 

    This topic has been closed for replies.

    1 reply

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • September 24, 2024

    Hi @Oliviamorris 

     

    I’m sorry to hear this, if you’re already in touch with the team, we’d recommend continuing with them.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement