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Phone number transfer issue

C
Community Member

Hello,

 

I've recently set up my contract with ID mobile and wanted to transfer my number from Vodafone.

I followed the proper instructions to switch (with PAC code) and was given the date 16/04/25 as the day it would transfer over, I would also get an SMS to confirm.

It's now 25/04/25 and I haven't gotten the SMS, my number hasn't changed either when I check in my phone's settings.

 

My phone is a Google pixel 8A.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Casey Johnson   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
    • Platinum 
Contributor
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    • Answer
    • April 25, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Casey Johnson   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    1 person likes this
    • C
      Casey Johnson
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3768 replies
    • April 26, 2025

    Hey there ​@Casey Johnson, we hope the great advice from ​@MZone has been able to help.

     

    If you require further assistance, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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