Does your spouse's SIM work in your phone, ​@elvisfan193577? 

If not, your phone might be faulty. 

Hi ​@elvisfan193577 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with the service whilst roaming in Spain. 

Can you please confirm if roaming is enabled in the handset settings? 

If the SIM works in your Wife’s phone, it sounds like it has been enabled on our side. 

Thanks,

Nat 

I have swapped the sim card to sim 2 and it works fine ,just nothing in sim one ?

Perhaps there’s an issue with the SIM 1 reader in your phone, ​@elvisfan193577. 

Does an activated non-iD SIM card work in SIM 1?

No sims work in sim 1

That doesn’t sound great, ​@elvisfan193577.  

If no SIM card works in SIM 1 in your phone, sounds like the SIM 1 card reader is damaged/faulty. 

Just to add and hopefully I'm wrong.

But if this a fairly new Samsung phone and you've previously had an eSIM in use and gone back to a physical SIM then this can cause issues - Samsung have been replacing (in some cases) the motherboard and the SIM card reader, but all under their warranty.

Hello ​@elvisfan193577 

Thank you for getting back to us. 

I am sorry as it does sound there is a problem with the SIM reader in tray 1. 

Where and when was the phone purchased please? 

Thanks, 

Nat 

The phone was a new contract from ID mobile direct on the Internet  approximately 4 months ago