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Question

phone says No Sim ???but it works in wifes phone


elvisfan193577
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I am in Spain for 3 months and my phone has stopped being able to make or receive calls os sms,it says no Sim,but it works in my wife's phone ?

10 replies

andewhite
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  • February 11, 2025

Does your spouse's SIM work in your phone, ​@elvisfan193577

If not, your phone might be faulty. 


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  • iD Mobile Employee
  • 1854 replies
  • February 15, 2025

Hi ​@elvisfan193577 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with the service whilst roaming in Spain. 

Can you please confirm if roaming is enabled in the handset settings? 

If the SIM works in your Wife’s phone, it sounds like it has been enabled on our side. 

 

Thanks,

 

Nat 


elvisfan193577
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  • 3 replies
  • February 18, 2025

I have swapped the sim card to sim 2 and it works fine ,just nothing in sim one ?


andewhite
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  • February 18, 2025

Perhaps there’s an issue with the SIM 1 reader in your phone, ​@elvisfan193577

Does an activated non-iD SIM card work in SIM 1?


elvisfan193577
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  • 3 replies
  • February 18, 2025

No sims work in sim 1


andewhite
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  • February 18, 2025

That doesn’t sound great, ​@elvisfan193577.  

If no SIM card works in SIM 1 in your phone, sounds like the SIM 1 card reader is damaged/faulty. 


Daz_S
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  • 1628 replies
  • February 19, 2025

Just to add and hopefully I'm wrong.

But if this a fairly new Samsung phone and you've previously had an eSIM in use and gone back to a physical SIM then this can cause issues - Samsung have been replacing (in some cases) the motherboard and the SIM card reader, but all under their warranty.


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  • iD Mobile Employee
  • 1854 replies
  • February 21, 2025

Hello ​@elvisfan193577 

 

Thank you for getting back to us. 

I am sorry as it does sound there is a problem with the SIM reader in tray 1. 

Where and when was the phone purchased please? 

 

Thanks, 

 

Nat 

 


elvisfan193577
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  • February 21, 2025

The phone was a new contract from ID mobile direct on the Internet  approximately 4 months ago


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  • iD Mobile Employee
  • 1854 replies
  • February 24, 2025

Thank you for confirming ​@elvisfan193577 

 

When you return, we would recommend taking the handset to a Curry’s store for our team to take a closer look. 

If it needs a repair, they will be able to advise you on the next steps. 

 

Nat