Hi @Kirsty Lewiis,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I have also just recieved my new phone and the seal on the box is broken

Hi @Wayne John Gould,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

My phone has also arrived with a broken seal. Does this mean I need to return it?

Hi @Gareth Warner-Cheesman,

Handsets undergo random quality checks whilst at our warehouse.

If the handset has no damage and is still new you shouldn’t need to return it.

Kash