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Question

Phone will not let me ring out/receive

A
Community Member

Hi,

 

My phone will not receive or ring out - It's not a signal issue.

It then says  'Not Registered on network’

 

What is happening?

 

Regards,

Andrew 

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1027 replies
    • May 4, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@astanway   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 368 replies
    • May 4, 2025

    ​@astanway  Have you dropped or knocked your phone as this sometime leads to  Not Registered on Network. Make sure if you have a physical sim card that it's seated correctly in sim tray. A hard knock or a drop  of the phone can disturb the contact of the sim card.

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • May 5, 2025

    Hey there ​@astanway, we’re very sorry to hear this.

     

    What phone do you have? Also, how long has this been an issue for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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