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pixel 7 receiving few text messages

  • December 10, 2024
  • 5 replies
  • 19 views

I have been using iD on my pixel 7 pro and am now receiving very few text messages. My number has recently transferred from O2 but before that messages were intermittent. I have reset the network and have powered the phone on and off but to no avail. I have checked the SIM info on the phone and it shows the original phone number.

Help!

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
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  • 12167 replies
  • December 10, 2024

Are you saying receiving SMS text messages was intermittent on the O2 network as well, ​@diado2006?


  • Author
  • New
 Contributor
  • 2 replies
  • December 11, 2024

Yes it was.

I have now had a change of sim and the problem is still with me.


andewhite
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  • Platinum 
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  • 12167 replies
  • December 11, 2024

Okay ​@diado2006, if receiving SMS text messages has been problematic with O2 and iD, perhaps the phone is faulty.

What do the Google Pixel support team advise?


  • Author
  • New
 Contributor
  • 2 replies
  • December 11, 2024

I have possibly fixed the problem. The number I transferred was registered with Apple to use iMessage. Deregistering means that the wife now texts me. Should I change it back? 😂 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • December 11, 2024

Hi ​@diado2006 

 

Okay, if it was intermittent on both O2 and iD Mobile it sounds like it could be a device issue, or that coverage in your area is weaker for both networks.

 

Are you able to try your SIM in another device?

 

Tom


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