Plan suspension
I had a text yesterday morning saying plan suspended due to non payment.
The direct debit was taken and returned although adequate funds in account so assume audis issue as I updated account details in the app.
I then paid online, is said on app I was still in arrears so I paid again
I have now paid my £30 bill/arrears three times, I can't make calls as it says there is an issue
I'm on holiday in a foreign country with limited online access to chat to anyone (the time difference also makes this quite difficult).
It's been 24 hours since the message saying I was in arrears and access suspended (also no warning which I would have remediated immediately) and 18 hours since I made up the payment and I still cannot use the SIM
Please tell me how / when I will have my account switched back on
Supplementary to that is it possible to pay the remaining months of both phone and airtime contract so that this can't happen again? Happy to leave the direct debit for any additional costs but I'm not sure it's set up correctly to be taken.
Then as a follow up I wish to put a complaint on about the immediate suspension without warning
Thanks