Skip to main content

Poor Signal Constsntly and Not Even Calling Out

  • September 15, 2024
  • 1 reply
  • 104 views

DKELLY
Community Member

I’ve noticed over the last few months that the cellular coverage for ID Mobile is very poor and over the last few days. I can’t even get signal in my own home or when I’m out and about. I am able to use calls via WhatsApp or Facebook however if I just call a regular cellular number, it doesn’t ring at all. On the flipside if I have a call inbound the person who is ringing me the phone will ring as normal what you would expect to hear however my phone doesn’t even acknowledge that there is an incoming call and I don’t even get a text to say that I’ve missed a call.

 

Anyone else having this kind of issue? I’ve reset the handset etc and nothing has changed - phone is a brand new iPhone 15 Pro Max through iD mobile. 

1 reply

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8192 replies
  • September 18, 2024

Hi @DKELLY,

Welcome to the Community!

Is the issue only with calls? If so please enable Volte and see if that improves things.

If it’s affecting all services please can you check your coverage and network status at the link below;

https://www.idmobile.co.uk/help-and-advice/coverage?srsltid=AfmBOopd_E7mM430cJaPKU63GIhnP0NfT0335fhUUWeSb9BI4yTuVpXC

 

Kash