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Question

Port Delayed, Support not helping


Tom Sears
New
 Contributor

My port-in from Lebara to ID Mobile was scheduled for the 24/06, but did not take place. My old Lebara SIM has stopped working as Lebara say they have ported the number over so I cannot recieve any 2 factor texts to get into my bank accounts. 

ID mobile support has been no help and keeps saying it’ll happen by 10pm that evening, but come that time, still no working phone. Support is now saying to wait for a phone call in 2 days, well, 2 days have passed and no one has been in touch. I’m going round in circles on the live chat, does anyone have a number I can call, as I can’t see any other way to get this resolved? 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 30, 2025

Hey there ​@Tom Sears, sorry to hear that. Who have you spoken to thus far and who said they would call you back please?

 

Thanks,

Tyler


Tom Sears
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • June 30, 2025

Hi Tyler, 

 

Apparently, the tech team will contact me regarding ref 456437885, and I have a complaint ref 456444702. I spoke to Live Chat support today and said contact will be made by the end of today, but I’m not holding up hope as none of the other deadlines have been met… 

I think it’s the split-port issue I’ve seen on other threads as I can make outgoing calls but not receive them. Although I can receive calls from users also on ID mobile. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • July 1, 2025

Hey there ​@Tyler, sorry to hear that. If you’ve got a technical ticket and a complaint on-going, then the complaints team will be in touch with you when they have further updates regarding the tech ticket as soon as possible.

 

Thank you for your on-going patience.

 

Kind regards,

Tyler