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Port Old Number

  • May 19, 2025
  • 4 replies
  • 451 views
Van Radovan
New Contributor

I have recenty change from O2 and sent PAC code and transaction ID as requested to bring old number. It was meant to happen last Thurday

( 15th May ), but still nothing. How do I find out whats happening?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Van Radovan   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • May 19, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Van Radovan   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • May 21, 2025

      Hey there ​@Van Radovan, we’re sorry to hear that.

       

      We hope that ​@MZone was able to assist further. 

       

      Please let us know if any questions.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Van Radovan
      New Contributor
      • Van Radovan
      • Author
      • New Contributor
      • May 21, 2025

      Communication via Live Chat helped me. I have my old number activated again.

      Thank you Radovan

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • May 22, 2025

        We’re very glad to hear ​@Van Radovan!

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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