I switched to ID on 20 June and provided a PAC code to port my number in. Everything in the settings appears to indicate this has successfully taken place.
However I’m unable to make or receive calls or text messages. When someone calls my number, it appears to connect from their phone and eventually goes to answer phone. But there is nothing coming through to my phone, ie it’s not ringing and there’s no missed call.
I am unable to make any outgoing calls.
+26Doesn’t sound like a great start with iD,
You’ll need to speak to iD Mobile customer support about your iD account and number transfer.
Use the link below to contact support:
https://idmobile.co.uk/live-chat
The iD advisers work until 8pm on weekdays (6pm at weekends).
I switched to ID on 20 June and provided a PAC code to port my number in. Everything in the settings appears to indicate this has successfully taken place.
However I’m unable to make or receive calls or text messages. When someone calls my number, it appears to connect from their phone and eventually goes to answer phone. But there is nothing coming through to my phone, ie it’s not ringing and there’s no missed call.
I am unable to make any outgoing calls.
Hey did you sort this issue? Im dealing with the same thing! I've bought a new phone and contract with ID mobile, ported my number over & got the all switched over message yesterday but its now 10pm the next night and I still can not call or text. If someone rings me it'll just ring and ring from their end but nothing is showing on my phone annoyingly. I leave for work at 6am getting back home after 6pm so I cant get on live chat to figure out what the issue is
+13Hi
We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now.
Can you please let us know if you are still experiencing issues with this? Thanks.
Thanks for all the help and advice. I’ve cancelled my contract. Trying to sort this out on Live Chat has been one of the most stressful things. Have decided to pay a higher monthly fee so that I can speak to a real person to resolve any issues.
+24Hey there
Thanks,
Tyler
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