Question

Porting Process Has Not Completed

Forum|Forum|3 months ago
October 22, 2025
2 replies
65 views

tjf55
Community Member

Dear team,

I transferred to iD mobile from another network, keeping my old number with PAC. I received notification from my previous network yesterday that my account was still active despite having transferred to iD earlier this month.

When I phoned my old network, they informed me that iD had not completed the porting process.

Can you please get in touch with me urgently so that I don't continue to get charged by my old network? They require further input from your porting team to finalise the process.

Best wishes

+22

MZone
Platinum  Contributor
Forum|Forum|3 months ago
October 22, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @tjf55

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

Z

+3

Zandile M
iD Mobile Employee
Forum|Forum|3 months ago
October 22, 2025

Hi, @tjf55

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the delay in completing your number transfer. We understand how important it is to resolve this promptly to avoid any further charges from your previous network.

Please send us a private message via our social media channels (Facebook or Instagram) or email us at socialqueries@idmobile.co.uk so, we can securely access your account and assist you further.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.