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porting to another provider


Jo28
Community Member
  • Community Member

I requested and received my PAC code 3 days ago and sent it to Sky to activate my new Sim.

Nothing has happened so far, so I now have 2 active accounts with different numbers and providers.  ID have called me everyday since- however, as soon as I answer the call they hang up! What's going on? 

Best answer by andewhite

Unfortunately @Jo28, the OFCOM rules (for mobile number portability) make Sky 100% responsible if you’re switching to Sky from iD Mobile.

If Sky have accepted the PAC you got from iD Mobile, then probably best talking to Sky about your switch.

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andewhite
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  • Platinum 
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  • 11649 replies
  • Answer
  • October 4, 2024

Unfortunately @Jo28, the OFCOM rules (for mobile number portability) make Sky 100% responsible if you’re switching to Sky from iD Mobile.

If Sky have accepted the PAC you got from iD Mobile, then probably best talking to Sky about your switch.


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 8, 2024

@Jo28 -

@andewhite is correct, you’ll need to contact Sky Mobile.

Thanks.