primary sim no longer working

Forum|Forum|1 year ago
September 9, 2025
3 replies
142 views

Hi, I unsuccessfully tried to install an Airalo eSim. (This did work for my husband with the same phone and also with iD mobile but not for me. My phone is a Samsung Galaxy A54 5g. ).

During 2 hours worth of back and forth with Airalo their helpline instructed me to turn off my primary Sim to see if that would be successful , it wasn't and in addition i am unable to turn my Sim back on even with their assistance.

The Sim card works in another phone, just not in mine. I am abroad at the moment and piggy backing from my husbands mobile hotspot. I've tried all the usual things to no avail.

At present my phone tells me there's no Sim. In Settings - Connections- I no longer have the Mobile Networks link for data roaming etc.

In addition when you insert the Sim and turn the phone on. After a few seconds a notification indicates that there is no Sim. Yet in Sim Manager it initially indicates that there is an 'unknown Sim' this indication is almost immediately replaced by No Sim card.

Are you please able to help me?

N

Natalie W

iD Mobile Employee

Hi @ALaz123

We are very sorry to hear you are experiencing an issues using the SIM.

As the SIM is not with our network, we would be unable to troubleshoot the problem.

Have you contacted the network directly for assistance?

Thanks,

Natalie

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A

ALaz123Author

New Contributor

Hi Natalie, thank you for your message. Sorry I didn't make it clear. Its not that the Airalo eSim won't work that's the issue. It's that im unable to turn my own iD mobile Sim back on again. Im on an iD mobile contact and unable to reconnect my Sim. I've been in contact with your online support team who after several attempts have suggested that I contact an engineer at Currys.