Hi, I unsuccessfully tried to install an Airalo eSim. (This did work for my husband with the same phone and also with iD mobile but not for me. My phone is a Samsung Galaxy A54 5g. ).
During 2 hours worth of back and forth with Airalo their helpline instructed me to turn off my primary Sim to see if that would be successful , it wasn't and in addition i am unable to turn my Sim back on even with their assistance.
The Sim card works in another phone, just not in mine. I am abroad at the moment and piggy backing from my husbands mobile hotspot. I've tried all the usual things to no avail.
At present my phone tells me there's no Sim. In Settings - Connections- I no longer have the Mobile Networks link for data roaming etc.
In addition when you insert the Sim and turn the phone on. After a few seconds a notification indicates that there is no Sim. Yet in Sim Manager it initially indicates that there is an 'unknown Sim' this indication is almost immediately replaced by No Sim card.
Are you please able to help me?
