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Problem moving to sim only

J
Community Member

I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up

Best answer by andewhite

Try a plan change, ​@JamesBuchanan. 

These community articles might help. 

Otherwise, you could call the iD sales team, on 020 7139 1397, to discuss your options. 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
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    • Answer
    • April 29, 2025

    Try a plan change, ​@JamesBuchanan. 

    These community articles might help. 

    Otherwise, you could call the iD sales team, on 020 7139 1397, to discuss your options. 

    Forum member (non-iD).
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • April 29, 2025

    Hi ​@JamesBuchanan 

    You certainly can move to a cheaper SIM only plan, sorry to hear you have had trouble with this.

    We would advise to follow the steps given by ​@andewhite 🙂

    If you do need any further help though, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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