I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up
+26Try a plan change,
These community articles might help.
Otherwise, you could call the iD sales team, on 020 7139 1397, to discuss your options.
+4Hi
You certainly can move to a cheaper SIM only plan, sorry to hear you have had trouble with this.
We would advise to follow the steps given by
If you do need any further help though, please let us know.
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