My wife and I both have Samsung phones with ID. For the last few days we have had problems receiving calls. Text and email are OK. The phones are on separate contracts. Anyone got any ideas on possible cause or fix?
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problem receiving calls on 2 phones
Best answer by Kash
Hi
Welcome to the Community!
It sounds like an issue in your home if you are able to make and receive calls when outside the house.
I would advise checking the network status and coverage checker using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Kash
Update to original quesrion.
The phones also have a problem calling other networks. Also when outside the house calls can be made and received. Assume it's a network problem and not a phone issue as both phones have the same problem
+24Hi
Welcome to the Community!
It sounds like an issue in your home if you are able to make and receive calls when outside the house.
I would advise checking the network status and coverage checker using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Kash
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