The physical sim card reader on my phone has broken. I’ve checked my sim card in other phones and it works fine.
To get round the issue I decided to request an e-sim. However I’ve gone through the process several times on live chat (including using alternative email addresses) and never receive the email with the QR code on it. I’ve checked junk, spam, etc. but nothing.
I know other people have had this issue in the past, is there a solution?
Thanks
Hi Matthew. Yes it's a standard hotmail account (I'm old!) but customer service also tried to send it to my gmail account as well with no luck. It's odd as I receive all other idmobile emails (bills, marketing, chat transcript, etc.)
+24Could you try again today for me? If it doesn't work, let me know and I’ll raise it with our eSIM team.
https://www.idmobile.co.uk/live-chat
Thanks.
Hi Matthew I've tried again but the same thing. No email received. I've got an email copy of the chat transcript if that's needed. I'm not sure what the issue could be.
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
