My old phone number hasn't been transferred to ID mobile on the date that was stated. I have tried Live chats and end up going round in circles. I can't speak to an advisor as they don't appear to have anyone to speak to.
I'm carrying around two phones and it's really annoying. They've said that I will receive a text message once the number has been transferred, but I've been waiting two days since they stated it would be completed by.
Can anyone help? I'm desperate 😪
+24Hi
Welcome to the Community!
What date was the port requested for?
Just to advise ports don’t take place over weekends or Bank Holidays.
If the port is showing on one of these days it will likely be processed tomorrow (2nd January 2024).
However we can check this out via Live Chat or we can PM you here.
Kash
I'm the same mines was suppose to be yesterday but hasn't went through yet
I have pm'd ID via Facebook and they said they would look into it. They said if it hasn't changed within 72hrs from now to contact them. Still, not very helpful. Whilst I appreciate it's a process, the date was selected and am still none the wiser as it MAY be done within 72hrs, or it may not.
+24Hi
Welcome to the Community!
Ports were not taking place yesterday which means you’ll need to likely wait until tomorrow.
If you don’t have an update you can get back to us or contact Live Chat tomorrow for an update.
Kash
Hi
Welcome to the Community!
Ports were not taking place yesterday which means you’ll need to likely wait until tomorrow.
If you don’t have an update you can get back to us or contact Live Chat tomorrow for an update.
Kash
It's transfered now but for some reason my dad who's with virgin/O2 when he calls me it doesn't ring then al get a text saying a have a missed call from him?
+22Stephen it can take up until 10pm tonight to fully port over.
Or have you had a automated text saying you’re good to go?
If you have try restarting the phone (or even if not restarting can give the SIM a kick)
+22Just to point something out regarding Christmas and the New Year
For deliveries:
| Order placed | Day of delivery |
|---|---|
| Monday 23rd December before 8pm | Tuesday 24th December |
| Tuesday 24th December before 8pm | Friday 27th December |
| Wednesday 25th December before 8pm | |
| Thursday 26th December before 4pm | |
| Friday 27th December before 8pm | Tuesday 31st December |
| Saturday 28th December before 8pm | |
| Sunday 29th December before 8pm | |
| Monday 30th December before 8pm | |
| Tuesday 31st December before 8pm | Thursday 2nd January |
| Wednesday 1st January before 4pm | |
| Thursday 2nd January before 8pm | Wednesday 3rd January |
For PAC’s
| Give us your PAC or STAC by | Switching Date |
|---|---|
| Friday 20th December before 5:30pm | Monday 23rd December |
| Saturday 21st December before 5:30pm | Friday 27th December |
| Sunday 22nd December before 5:30pm | |
| Monday 23rd December before 5:30pm | |
| Tuesday 24th December before 5:30pm | Monday 30th December |
| Wednesday 25th December before 5:30pm | |
| Thursday 26th December before 5:30pm | |
| Friday 27th December before 5:30pm | |
| Saturday 28th December before 5:30pm | Thursday 2nd January |
| Sunday 29th December before 5:30pm | |
| Monday 30th December before 5:30pm | |
| Tuesday 31st December before 5:30pm | Friday 3rd January |
And ports can take from 8am up until 10pm on the day the transfer starts.
Thank you for letting us know.
We are sorry to hear there are issues when your Dad calls. Is this only happening with his number?
Are you having any issues when attempting to call him or any other numbers?
Thanks,
Nat
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