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problem with duplicate oder

Jennie Gardiner
Community Member

Hi, please can anyone advise me how to speak to someone regarding the following problem.

I ordered a 12 month contract SIM on 2nd March. Unfortunately, I accidentally ordered it twice. Neither SIM has arrived yet,

I tried to speak with Live chat to cancel one of the orders but they need my customer service PIN. I need to register online to get this but when I go to register, my old phone number is not recognised and if I enter either of the new numbers it sends a verification text to those numbers which obviously I am not receiving as I don’t have the SIM cards. Is there any way to speak to someone without needing to be registered and having a customer service PIN please?

Best answer by Kash

Hi @Jennie Gardiner,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • Answer
  • March 7, 2024

Hi @Jennie Gardiner,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
W
New
 Contributor
  • wpdfrench
  • New
 Contributor
  • 1 reply
  • June 19, 2024

Hello,

 

The same thing has happened to me, and I can’t find any customer service email address, and could only message a complaints email.

 

I had to reject a second handset today as advised by the DPD man, but I want to check that I am not being charged for x2 contracts. Please can a customer service officer get in touch with me.

 

Many thanks,

Will

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • July 4, 2024

Hi @wpdfrench 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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