Hi @Lesley Fleming,

Welcome to the Community!

I would advise contacting our Live Chat Team and they can assist you further.

Kash

I also need a proof of usage for an insurance claim

Hi @Stevoman104k 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom