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proof of usage


How do I ask for proof of usage?

Best answer by Tyler

Hey there @dioclarkpersonal, please contact our live-chat, and they’ll be able to get one sent out to you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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5 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • August 14, 2024

Hi @dioclarkpersonal,

Welcome to the Community!

Just checking if you managed to get this resolved or if you still require the proof?

If so please let us know and we can PM you, alternatively you can contact our Live Chat Team.

 

Kash


Hi - can you please send me proof of usage please


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • August 26, 2024

Hey there @dioclarkpersonal, please contact our live-chat, and they’ll be able to get one sent out to you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Bashar Athamneh
New
 Contributor

 

just to let you know i have same request

however, I’ve been dealing with the exact same issue! I’ve contacted customer service multiple times and have also received incorrect proof of usage documents. Despite explaining the situation and providing all the necessary details, I still haven’t been able to get the correct information, which is causing delays with my insurance claim.

It’s been really frustrating, as I keep getting the wrong information or details for a different device. It seems like the issue isn’t getting resolved, no matter how many times I reach out.

 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 11, 2024

Hi @Bashar Athamneh 

 

We’ve responded to your other posts about this.

 

Tom


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