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Question

purchased an ID phone from mobile.com but I've lost the sim

  • July 30, 2025
  • 1 reply
  • 26 views
Sara Esposito-Moore
New Contributor

Hello. I may have binned my sim card accidentally before I had chance to register the card. The ID number is { REMOVED }. How do I go about getting a replacement? Do I request it via mobile.com or directly with ID? 

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 30, 2025

    Hi ​@Sara Esposito-Moore 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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