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purchased new phone, can I just swap my SIM to new phone.

  • November 24, 2024
  • 5 replies
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purchased new phone, can I just swap my SIM to new phone. I know I have to still pay my ID contract as I am not due for a upgrade yet but want to use the new phone until my contract expires

Best answer by Daz_S

Pam March wrote:

yes purchased  in UK, John Lewis but during the transfer process the phone says contact ID regarding SIM, that is why I am asking ID to advise

When you say during the transfer, what do you mean?

You should, if the phone is unlocked, work by simply taking the SIM out of your old phone and putting it in the new phone. The only caveat might be you need a replacement SIM (not a new contract, just a new SIM) so it works correctly in you GP8 Pro.

So with that in mind I’d try the card in the new phone, maybe restart it once and see if it works. If it doesn’t put that card back in the old phone and let us know.

For reference the GP 7 and GP 8 Pro are both on iD’s approved handsets page, so as long as the GP Pro 8  is unlocked it should work.

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Daz_S
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  • Gold Contributor
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  • November 24, 2024

Hi there ​@Pam March 

If your new phone is a UK model* and is unlocked to all networks, then yes simply move your SIM to that phone.

iD don’t actually care what phone you use, they just provide a phone service - with or without one of their phones.

 

*there has been an increase in phones being sold unlocked to all networks on certain websites that transpire to not be UK models.


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  • November 24, 2024

yes purchased  in UK, John Lewis but during the transfer process the phone says contact ID regarding SIM, that is why I am asking ID to advise


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  • iD Mobile Employee
  • 2067 replies
  • November 25, 2024

Hi ​@Pam March 

 

Welcome and thanks for posting.

 

Can you please confirm which handset you are using?

 

Thanks,

 

Nat 


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  • November 25, 2024

I am using a Google pixel 7 and have now got a Google pixel 8pro


Daz_S
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  • Answer
  • November 25, 2024
Pam March wrote:

yes purchased  in UK, John Lewis but during the transfer process the phone says contact ID regarding SIM, that is why I am asking ID to advise

When you say during the transfer, what do you mean?

You should, if the phone is unlocked, work by simply taking the SIM out of your old phone and putting it in the new phone. The only caveat might be you need a replacement SIM (not a new contract, just a new SIM) so it works correctly in you GP8 Pro.

So with that in mind I’d try the card in the new phone, maybe restart it once and see if it works. If it doesn’t put that card back in the old phone and let us know.

For reference the GP 7 and GP 8 Pro are both on iD’s approved handsets page, so as long as the GP Pro 8  is unlocked it should work.