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My phone number in Messages is shown incorrectly when using RCS. I PAC over to IDMobile about a week ago. WhatsApp and voice calls display the correct number. I have followed the guidance in the Help section. How do I have the number corrected? Thank you.

Hi @Itwizkid 

 

I’d recommend the following;

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

 

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

 

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Tom

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