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Recover/Reconnect old number


Hi

Is it possible to get a disconnected number re-connected?

I had a Whatsapp chat with my Dad who sadly passed away in 2020. I’ve just switched my phone from Android to iPhone and couldn’t transfer my Whatsapp history. Unfortunately I had forgotten about this chat with my Dad and have now lost it from my phone 😥

I have my Dad’s old phone from my Mum as I’d hoped to retrieve the old messages from there. The problem is after updating Whatsapp on the phone, its asking me to login again and sends a code to the mobile number.

The mobile number was on ID but was disconnected after my Dad passed.

Is there any way I can get this number back connected please?

Thanks

 

Best answer by Matthew T

@tonyeley I have checked with the team, unfortunately this will not be possible. Sorry.

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7 replies

NorthStu
New
 Contributor
  • New
 Contributor
  • 4 replies
  • August 28, 2024

Sorry to hear this, it is a rubbish situation to be in.

 

If you transfer your number back to your old Android phone, I think you quite often get your old WhatsApp history back. … If that works for you, you can then screen shot the conversation with your Dad and  then transfer your number back to iPhone?

 


  • Author
  • New
 Contributor
  • 3 replies
  • August 28, 2024

Thanks for the idea. 
 

I kept my Android phone untouched for 2 weeks in case I missed anything. Problem was I realised what I’d lost 20 mins after clearing the phone! 
 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 2, 2024

Hi @tonyeley 

 

Sorry to hear this, how long ago was the number in question disconnected?

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • September 2, 2024

Hi Tom

It was January 2021

Thanks

Tony

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • September 6, 2024

@tonyeley I have checked with the team, unfortunately this will not be possible. Sorry.


  • Author
  • New
 Contributor
  • 3 replies
  • September 9, 2024

Hi Matthew

Thanks for looking into this and letting me know.

Cheers

Tony

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • September 10, 2024

Hi @tonyeley,

Please get back to us if you require further assistance in the future.

 

Kash