Samsung galaxy s23 FE. My physical sim stopped working. Attempted to install esim, but that didn't work. Just visited a Currys to get a replacement physical sim. I've inserted it, logged in to ID account and, when prompted, typed in the new SIM number. I get an error message saying the sim is already activated. I've gone through the activate process several times and get the same message.

To install and activate an eSIM, you’ll need an active data or Wi-Fi connection. This could explain why it didn’t work for you.If you’d prefer to get that replacement SIM activated as soon as possible, you can chat with a live chat agent using the link below.https://idmobile.co.uk/live-chat

Once I got through the chatbot stage and got on to a real person, the issue should now be resolved. I had previously ordered an esim to try and resolve the original issue of my physical sim not working anymore. I was never able to activate the esim despite lots of support and attempts. Turns out you can't replace a physical sim if you have an esim awaiting activation. Hopefully, everything is sorted now. Just waiting for the activation to go through.

Replacement physical sim has already been activated

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