replacement SIM

This forum article should help, @ws.7. 

Unfortunately, I've already seen that, it's no help,

“ chat to us and one of our Live Chat agents “

Do you have a link to one of these fabled agents?

Try https://idmobile.co.uk/live-chat, @ws.7.

Otherwise you can PM iD support using Facebook Messenger or X (formerly Twitter).

i am talking to an agent now,

thank you for your help.

Hi @ws.7 

Glad to hear our agent could help you with this.

Tom

Can I please have a link to chat to an agent?

No

Replacement sim not working after being activated

Hey there @Jennifer Ommer, to get through to an agent, please try the following via this link:

https://www.idmobile.co.uk/live-chat

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

Also, @Olubunmio, I have just replied to the other threads you’ve commented on. Please respond to one of those for further assistance with additional information on your issues.

Thanks,

Tyler