This iD Mobile online article explains your options for getting a replacement SIM, @Gemma Carey. 

Hi @Gemma Carey 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

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We’ll see you there. 

Tom

Could I have asked for a replacement SIM, please, my daughter lost her phone

Hi @Magdalena Goczling 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom